Enquiry Management System

Over 5+ years we help companies reach their financial and branding goals. Qwetzal is a values-driven technology agency dedicated.

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Contact :

SN-5, First Floor, Raipur Chowk, Opposite Axis Bank, Dehradun, Uttarakhand

info@qwetzal.com

+91 8433-091-801

Introduce

Enquiry Management System

Our team can assist you in transforming your business through latest tech capabilities to stay ahead of the curve.

Features

Lead Capture

The system allows for the collection of inquiries or leads from various sources such as website forms, emails, phone calls, social media, or walk-ins.

Centralized Database

All inquiries are stored in a centralized database, providing a single source of truth for easy access and retrieval.

Tracking and Monitoring

EMS tracks the status and progress of each inquiry throughout its lifecycle, from initial contact to resolution or closure. This helps ensure timely follow-up and prevents inquiries from falling through the cracks.

Assignment and Routing

Inquiries are automatically assigned to the appropriate staff or department based on predefined rules or criteria. This ensures that inquiries are directed to the right person for handling.

Benefits

Wider Market Reach

E-commerce solutions allow businesses to reach customers worldwide, breaking geographical barriers and expanding their market. Online stores are open all day, every day, providing customers the convenience to shop at any time.

Operational Efficiency

Integration with other business systems (e.g., ERP, CRM) streamlines operations, from order processing to customer service.Automating routine tasks reduces errors and frees up resources to focus on strategic activities.

Data-Driven Insights

Access to detailed analytics and reporting tools helps businesses understand customer behavior, track sales performance, and measure the effectiveness of marketing campaigns.These insights help organizations make informed decisions.