q Qwetzal

Doril Labs

Closing the diagnostic loop with zero-latency delivery.

Information silos between collection sites and the central laboratory.

Distribution latency when reports reached patients through manual channels.

Administrative overhead without real-time throughput visibility.

Doril Labs

“Patients stopped chasing PDFs — verified results simply appear where they are supposed to, when the lab clears them.”

Operations leadership, Doril Labs
Doril Labs — programme imagery after leadership testimony

Laboratory verification, collection-centre handoff, and patient delivery now share one release moment — aligned to clinical urgency.

01

THE PARTNERSHIP BEGINS

Clinical leadership needed one diagnostic narrative — not three disconnected channels.

In a high-stakes medical environment, Doril Labs needed to fix the last mile of care: diagnostic data trapped between collection centres and the central lab, slow distribution to patients, and limited real-time visibility for administrators. We architected a multi-layered ecosystem that stitches every stakeholder into one synchronised pipeline.

02

THE PARTNERSHIP EXPANDS

Operational reality: the network outgrew spreadsheets, phone tags, and partial portals.

What they needed

A command layer for lab operations, a disciplined mobile surface for hospitals and clinics in the field, and a patient experience that eliminates friction the moment a report is verified.

What stood in the way

Fragmented diagnostic data chains

Diagnostic data was isolated between collection centres and the central laboratory. Manual or fragmented delivery delayed treatment decisions, and administrators lacked a unified interface for throughput and centre performance.

  • Information silos: data stranded between collection sites and the core lab.
  • Distribution latency: patients waited on manual or ad hoc report handoff.
  • Administrative overhead: no single pane for daily volume and centre-level performance.
Doril Labs — network operations

Challenge

The last mile was where trust broke.

Fragmented channels meant patients and clinicians waited on manual hops — undermining confidence in otherwise solid lab work.

Doril Labs — synchronised delivery

Outcome

One verification event, three aligned surfaces.

Synchronisation replaces staggered email attachments with a single authoritative release moment.

03

STRUCTURING THE PLATFORM

We built the Doril unified diagnostic network — admin core, distributed collection, patient vault.

Every layer writes to the same integrity rules: verified results propagate simultaneously; permissions follow role; onboarding for new centres is repeatable instead of bespoke.

How we intervened

  • — Centralised administrative core (web and mobile) with real-time analytics, centre registration, and permissioning.
  • — Dedicated collection network app: on-site registration, instant access to centre-specific patient reports.
  • — Patient access layer: notifications and a digital report vault the moment results pass verification.
04

THE PLATFORM REACHES PRODUCTION

Production turned the diagnostic pipeline into a synchronised network, not a relay race.

Release sequencing prioritised verification integrity first — then fanned out notifications and centre sync so no stakeholder saw stale or partial states during cutover.

Doril Labs — scale

Scale

Footprint grows without admin sprawl.

Automated centre registration turns expansion into a repeatable workflow instead of a hiring spike.

05

TRANSFORMATION AT SCALE

Impact: zero-latency delivery, scalable footprint, and data sovereignty.

Doril Labs transformed fragmented distribution into a high-density automated network. Reports align across admin dashboards, collection devices, and patient phones; centre expansion inherits automation instead of multiplying back-office load.

Sync

Results aligned across admin, centres, and patients

Scale

Collection centre registration without proportional admin load

RBAC

Precise access for each stakeholder class

Vault

Patient digital report vault with notifications

IMPACT — CLOSING THE DIAGNOSTIC LOOP

When latency disappears at the edge, clinical decisions and patient trust move together — the network earns repeat volume.

Zero-latency delivery

Patients and referring sites cannot afford staggered truth.

Before

Reports propagated unevenly; patients and centres often saw different states at different times.

After

Verified results synchronise across the admin panel, collection centres, and patient devices simultaneously.

Operational scalability

Physical footprint growth used to imply linear admin hiring.

Before

Each new collection centre increased manual coordination and onboarding load.

After

Automated collection centre registration lets Doril scale locations without proportional administrative staff.

Data sovereignty

Healthcare demands least-privilege access with clear lineage.

Before

Opaque handoffs made it hard to prove who saw what, when.

After

Role-based access gives each stakeholder precise rights across the diagnostic lifecycle — auditable and contained.

THE CONNECTED ECOSYSTEM

Administrators steer the network; collection sites execute locally; patients consume verified artefacts — without duplicate PDF pipelines.

  • Real-time visibility into daily report volume and diagnostic trends across centres.
  • Faster treatment decisions because patients receive verified digital access immediately.
  • Lower coordination tax as the network adds collection partners.
06

THE CONNECTED OPERATING MODEL

Capabilities packaged so lab ops, partners, and patients inherit the same integrity model.

Laboratory diagnostics and scientific equipment

01 · Admin core

Command and control for lab operations

Real-time analytics on report volume and trends across the network.

Full control of collection centre registrations, permissions, and operational policies.

Hospital and clinical collection environment

02 · Collection network

Mobile-first operations for hospitals and clinics

On-site registration flows onboard new collection centres into the Doril ecosystem.

Centres retrieve and manage reports for their patient base with centre-scoped access.

Patient-centred care and results access

03 · Patient access

Direct-to-patient digital report vault

Patients receive notifications when results are ready.

Instant, secure access to verified diagnostics — eliminating friction at the last mile.

What they received

  • ✓ Administrative web and mobile consoles with analytics and centre governance
  • ✓ Collection centre mobile application with scoped report access
  • ✓ Patient mobile experience with vault, notifications, and secure retrieval
  • ✓ Integration patterns for lab information systems and verification workflows
  • ✓ Security model, audit trails, and operational runbooks
07

INTELLIGENCE

Questions leadership asks before committing calendar and capital.

How do you protect patient data across three surfaces? +

Least-privilege roles, encrypted transport, and scoped tokens so collection staff only see their cohort — with immutable access logs for audits.

What happens when a result is amended? +

Versioning and re-notification rules are defined with clinical governance so downstream consumers always see the verified state.

Can centres onboard without travelling to HQ? +

Yes — digital onboarding with verification steps replaces manual packet chasing while preserving compliance checkpoints.

Who operates the platform day two? +

Doril administrators own configuration and approvals; we transfer hypercare playbooks for peaks and releases.

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